Building Team Resilience at Work

Communication and Well-being

Maintaining a positive mindset in busy, high-pressure and rapidly changing environments can be a constant and significant challenge. This can place individuals and teams in difficult situations that can cause excess stress, impact morale, and diminish resilience.

While we cannot necessarily change or remove the external factors causing these negative impacts on ourselves and the team, we can improve how we react to situations, how we deal with them and how they affect us.

This course focuses on developing greater awareness and skills to support ourselves and others, cope with stress and build resilience.

Suitable for all staff.

Learning Outcomes

  • Determine what causes and triggers stress, how it affects us and how we can help ourselves to improve our own and our team’s resilience.
  • Define the CALMER framework (Consider, Acknowledge, Listen, Manage, Enable and Resource) and how to use it to support others and yourself.
  • Develop skills for coping with difficult situations, challenging behaviours, your own and others’ reactions and sometimes the powerful emotions these can evoke.
  • Describe what a resilient person and team are and how to use CALMER to build resilience.

Prerequisites

This course has no prerequisites.

What Our Students Say

Learn to enjoy every minute of your life. Be happy now. Don’t wait for something outside of yourself to make you happy in the future. Think how really precious is the time you have to spend, whether it’s at work or with your family. Every minute should be enjoyed and savored.

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GP Participant