Creating Positive Patient Experiences

Communication and Well-being

Developed in collaboration with The Christie’s Maguire Communication Skills Training Unit® and Complementary Therapies team, this course is a fantastic introduction to the essential communication skills required so you can positively engage with patients and help to alleviate and manage their anxieties.

Course Type: eLearning

Duration: 2 hours

This e-learning course can be completed at each candidate’s own pace and at a time and place to suit both the participant’s and the organisation’s requirements.

Suitable for all patient facing staff.

Learning Outcomes

Recognise the importance of the patient experience.
Recognise verbal and non-verbal cues.
Describe the impact of effective communication on the patient experience.
Identify communication behaviours that enhance or negatively impact the patient experience.
Explain what anxiety is, how it can affect people and what might cause it.
Develop skills to support anxious patients both pre-scan day and on scan day.
Develop rapport-building and communication skills with anxious patients.
Recognise the importance of language use and develop active listening skills.

Prerequisites

This course has no prerequisites.

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What Our Students Say

Learn to enjoy every minute of your life. Be happy now. Don’t wait for something outside of yourself to make you happy in the future. Think how really precious is the time you have to spend, whether it’s at work or with your family. Every minute should be enjoyed and savored.

Creating Positive Patient Experiences

Suitable for all patient facing staff.

Learning Outcomes

Prerequisites

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What Our Students Say

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