To mitigate against human factors, we need to ensure staff are equipped with the underlying principles of risk assessment, error detection, situational and self-awareness, and develop an organisational culture that empowers individuals to speak up, regardless of their role or position.
This e-learning course highlights the importance of the following Human Factors principles: situational awareness, mental models, cognitive workload, civility, and approachability, speaking up and the behaviours to encourage these.
