Managing Patient Conversations

Communication and Well-being

This interactive workshop offers an opportunity to refresh the key communication skills and behaviours you need to help patients feel that they have been listened and treated as individuals with compassion, dignity and respect.

Course Type: Face to Face

Duration: 0.5 days

During the course you will discuss the communication challenges you face in the workplace and build confidence in patient-centred communication skills and strategies.

Suitable for all patient-facing staff.

Learning Outcomes

Discuss the importance of patient-centred communication.
Identify the challenges in communicating with patients.
Establish the relevance of working with patient’s cues.
Determine a structure for interactions.
Describe key communication skills.

Prerequisites

This course has no prerequisites.

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What Our Students Say

Learn to enjoy every minute of your life. Be happy now. Don’t wait for something outside of yourself to make you happy in the future. Think how really precious is the time you have to spend, whether it’s at work or with your family. Every minute should be enjoyed and savored.

Managing Patient Conversations

Suitable for all patient-facing staff.

Learning Outcomes

Prerequisites

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What Our Students Say

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